Frequently Asked Questions

How much is shipping?

 

  • Shipping is based off the weight and dimensions of your order. 

 

Fraudulent Orders



  • Due to the high volume of orders and fraudulent orders we receive - if an order appears to be suspicious we will cancel and refund the order in full. 

 

How long will it take my order to ship? 

 

  • Please allow for 5-7 days for your order to be processed and shipped. Domestic delivery takes 7-10 days. International delivery can take anywhere from 2-10 weeks. 

 

Can I get a refund or make an exchange?

 

  • No refunds, exchange only.

 

Is there a way to contact you directly?

 

 

I do not live in the U.S.A. Can I order online?

 

  • Yes.

 

Do my billing and shipping address have to match?

 

  • We require that your billing and shipping address match to prevent identity and credit card fraud.

 

My order was placed successfully, but why didn’t I receive an email confirmation?

 

  • During high traffic, there may be a delay in delivery of confirmation emails. If you have not received an email please refer to your junk folder.

  • If you think you entered an incorrect email, please contact us including your order number and full name and we will resend your confirmation.

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© 2020 Bluff City Clothing • 3540 Summer Avenue, Suite 305, Memphis, Tennessee 38122 • 901.208.1040 • Privacy Policy • PYL Consulting

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